For questions about orders, shipping & returns, account help and products, click on Whats app icon and lets talk.
Store working Hours
Mon - Fri : 10:00am - 4:00pm
Sat - Sun : 10:00am -6:00pm
Email: info@zenato.store
Tel: 965 84 13 07
Get in Touch
Our friendly team would love to hear from you.
Frequently Asked Questions
All Zenato orders are processed in Dubai. UAE deliveries take 1–2 business days, international 5–10 business days depending on destination and customs.
Yes, we ship worldwide. Shipping rates and estimated delivery times are calculated at checkout. Please note: import duties and local taxes are the customer’s responsibility.
You may return items within 7 days of delivery if they are unused, in their original condition, and with all seals/tags intact. Customized or engraved pieces are non-returnable unless defective.
We offer one complimentary resizing (within 14 days of delivery) on most pieces. Customers only cover shipping costs
Absolutely. All natural gemstones are supplied with authenticity certificates (GIA/IGI for diamonds, when applicable). Semi-precious stones come with a Zenato authenticity card.
Yes — one-of-a-kind artistry is part of Zenato’s DNA. Share your idea, budget, and deadline, and within 24–48 hours we will provide you with a design proposal and render.
Free returns
Free return for 30 days
Customer service
Whatsapp on 965 84 13 07
Express Shipping
Express delivery worldwide
Secure payment
Visa, Mastercard, Amex, PayPal
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