Privacy Policy

Last updated: September 25, 2025

Zenato© Official operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Zenato© Official is powered by Shopify, which enables us to provide these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

We may collect the following categories of personal information, depending on how you interact with the Services:

  • Contact details: name, address, billing address, shipping address, phone number, email address.
  • Financial information: credit/debit card details, payment information, transaction details, payment confirmation.
  • Account information: username, password, preferences, settings.
  • Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
  • Communications with us: information included in customer service messages or inquiries.
  • Device information: device type, browser, IP address, network connection details, unique identifiers.
  • Usage information: interaction with the Services, browsing behavior, timestamps, navigation patterns.

Personal Information Sources

  • Directly from you when using the Services or communicating with us.
  • Automatically through cookies, your device, and technology used on the Services.
  • From service providers who perform services on our behalf.
  • From partners or third parties (e.g., marketing or business partners).

How We Use Your Personal Information

  • Provide, tailor, and improve the Services: process payments, fulfill orders, manage your account, recommend products, manage returns, improve your shopping experience.
  • Marketing and advertising: send promotional emails, SMS, or online ads based on your activity.
  • Security and fraud prevention: authenticate users, detect fraud, maintain a secure shopping environment.
  • Communication: respond to inquiries, provide support, maintain our business relationship.
  • Legal reasons: comply with laws, respond to legal requests, enforce policies, protect rights.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

  • With Shopify and vendors who perform services such as IT management, payment processing, analytics, support, cloud storage, and shipping.
  • With marketing partners to support personalized advertising.
  • When you direct us to share information (e.g., shipping, social media integrations).
  • With affiliates within our corporate group.
  • During business transactions (e.g., merger, acquisition, bankruptcy).
  • For legal compliance such as subpoenas, investigations, litigation.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to support and improve the Services. Shopify may process personal data based on your interactions with our store and other Shopify-powered stores.

To learn more about Shopify’s data practices or your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for the privacy, security, or accuracy of information on these platforms. Any information you share on external websites or social networks may be publicly visible.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with information, contact us to request deletion.

Security and Retention

While we use security measures to protect your data, no method is completely secure. We retain personal information only as long as necessary to operate the Services, comply with law, resolve disputes, or enforce policies.

Your Rights and Choices

You may have the following rights depending on where you live:

  • Right to access/know the personal information we hold.
  • Right to delete personal information.
  • Right to correct inaccurate information.
  • Right to data portability where applicable.
  • Right to manage communication preferences: unsubscribe from promotional emails anytime.

To exercise your rights, use the contact information below. We may verify your identity before processing requests.

Complaints

If you have concerns about our data practices, please contact us. Depending on your location, you may also file a complaint with your local data protection authority.

International Transfers

Your data may be transferred and processed outside your country. For transfers from the EEA or UK, we rely on Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: zenato.store1@gmail.com