Where do you ship from and how long does it take?

All Zenato orders are processed in Dubai. UAE deliveries take 1–2 business days, international 5–10 business days depending on destination and customs.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and estimated delivery times are calculated at checkout. Please note: import duties and local taxes are the customer’s responsibility.

What is your return policy?

You may return items within 7 days of delivery if they are unused, in their original condition, and with all seals/tags intact. Customized or engraved pieces are non-returnable unless defective.

What if my size doesn’t fit?

We offer one complimentary resizing (within 14 days of delivery) on most pieces. Customers only cover shipping costs

Are your stones authentic?

Absolutely. All natural gemstones are supplied with authenticity certificates (GIA/IGI for diamonds, when applicable). Semi-precious stones come with a Zenato authenticity card.

Do you create bespoke or one-of-a-kind pieces?

Yes — one-of-a-kind artistry is part of Zenato’s DNA. Share your idea, budget, and deadline, and within 24–48 hours we will provide you with a design proposal and render.

Shipping Policy

Shipping policy

Before anything you may like to know

How long does shipping take :

UAE - next day delivery
GCC - 2-3 days delivery
Europe - 2-5 days
US/Australia - 5-10 days

There are rarely any delays at customs, which Zenato has no control over. We always try our best to get shipments delivered ASAP.

Meanwhile, we want to take the time and say:

Thank you for shopping with Zenato LLC. This Shipping Policy explains how we process and deliver your orders. By placing an order with us, you agree to the terms below.

1. Processing Times

Orders are typically processed within [5 business days] after payment is confirmed.
Processing times may be longer during holidays, promotional periods, or due to high demand.
You will receive a confirmation email once your order has been dispatched.

2. Shipping Methods & Carriers

We ship orders using trusted carriers such as [DHL / FedEx / UPS / Local Postal Service].
The available shipping options, estimated delivery times, and costs will be displayed at checkout.
We do not guarantee delivery dates, as transit times may vary depending on carrier, destination, and customs clearance.

3. Shipping Destinations

We ship worldwide, unless otherwise restricted by law or carrier limitations.
Customers are responsible for ensuring the shipping address provided is correct and deliverable.
Orders returned due to incorrect addresses or non-collection may incur reshipping fees.

4. Customs, Duties & Taxes

International orders may be subject to import duties, VAT, or taxes levied by the destination country.
These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Zenato LLC is not responsible for delays caused by customs clearance.

5. Shipping Costs

Shipping fees are calculated at checkout based on destination, package weight, and selected shipping method.
Occasionally, we may offer free shipping promotions — these will be clearly stated on our website.

6. Tracking Your Order

Once your order ships, you will receive a tracking number by email.
Tracking information may take up to 24–48 hours to update after dispatch.

7. Risk of Loss

All orders are shipped with tracking.
Once your order is transferred to the carrier, title and risk of loss pass to you.
Zenato LLC is not responsible for lost, stolen, or delayed packages once in the carrier’s possession.

8. Delays & Exceptions

Delivery times are estimates only and not guaranteed.
Zenato LLC is not liable for delays caused by carriers, customs, natural events, or circumstances outside our control.

9. Failed Deliveries & Returns

If a package is returned to us due to an incorrect address, refusal, or non-collection, you may be charged reshipping fees.
Original shipping fees are non-refundable.

10. Contact Us

If you have questions about shipping, please contact us:

Zenato LLC
📧 Email: zenato.store1@gmail.com

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